退換貨政策

<h3 style="color: rgb(85, 85, 85);">出貨說明</h3><div><ul><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">訂單建立後,2~3天使用順豐快遞出貨(遇假日順延)。</span></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">包裹寄出後,若因收件人資料填錯、收件人無法收貨或收件地址無人代簽收而導致包裹被退回,需請收件人補運費後再次寄出</span><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">。</span></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">若遇天災不可抗拒之因素或部分超商門市因週末不營業及其他特殊原因,包裹有可能需要更多的工作天數才能到送達,敬請體諒與知悉。</span></li></ul></div><h3>商品鑑賞期<br></h3><div><ul><li><span style="font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; color: rgb(102, 102, 102); font-size: medium;">依照</span><span style="font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; color: rgb(102, 102, 102); font-size: medium;">《消費者保護法》</span><span style="font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; color: rgb(102, 102, 102); font-size: medium;">規定,從商品抵達您手上開始即擁有7天商品鑑賞期 (7天含假日)。</span></li><li><span style="font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; color: rgb(102, 102, 102); font-size: medium;">注意!鑑賞期非試用期,辦理退貨商品必須是全新狀態且包裝完整,否則將會影響退貨權限。<br></span></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">如有退貨需求,請於收到商品7天內聯絡客服人員,並提供「姓名」、「訂單編號」、「連絡電話」、「退換貨商品名稱」、「退換貨原因及照片」等資料,客服人員收到後將會協助您進行退換貨。</span></li></ul><div><h3 style="color: rgb(85, 85, 85);">退貨條件</h3><div><ul><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">產品本身瑕疵或運送過程導致新品瑕疵破損</span></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">配送錯誤產品以致訂單品項不符</span></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">滿意但未曾開封使用之新品</span></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">需連同活動贈品一同退回</span></li></ul><div><h3 style="color: rgb(85, 85, 85);">退貨流程</h3></div></div></div><div><ul><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">如果您的訂單需要辦理退貨,請確保您的訂單符合退換貨標準,您可以在網上咨詢或電話服務熱線辦理退貨</span>。<br></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">收到您退回的產品並確認符合退貨條件後,將根據您的需求盡快安排退款</span>。<br></li></ul><div><div><h3 style="color: rgb(85, 85, 85);">換貨流程</h3></div><div><ul><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">如果您需要辦理換貨,您可以在網上咨詢或電話服務熱線辦理換貨,及直接將貨品寄回,請在收到產品即日起的7天內進行。</span><br></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">換貨的新產品將寄送到您原訂單的收貨地址,如需更改請在提交換貨申請時同時選擇新的配送方式和地址。</span><br></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">&nbsp;如果您申請換貨,在換貨完成前不可申請退貨;如果您訂單中的部分產品已申請換貨,在換貨未完成前,訂單內其餘產品無法再申請換貨。</span></li></ul></div></div></div><div><div><h3 style="color: rgb(85, 85, 85);">退款流程</h3></div><div><ul><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">若您的貨款是以網上方式支付,我們在收到您退回的產品後,一般會在 4-7 個工作日內將您的貨款退回到您的付款帳戶中。</span><br></li><li><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;">實際到帳日期需以銀行/支付寶/Paypal 處理週期為準</span>。<br></li></ul><div><br></div></div></div><div><span style="color: rgb(102, 102, 102); font-family: andy-money, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, &quot;Noto Sans TC&quot;, &quot;Noto Sans SC&quot;, sans-serif; font-size: medium;"><br></span></div><div><span style="font-size: medium; font-style: italic;"><span style="font-weight: bold;">客服信箱:&nbsp;</span></span><a href="relove.hongkong@gmail.com" style="background-color: rgb(255, 255, 255); font-size: medium; font-style: italic;">relove.hongkong@gmail.com</a></div></div><div><span style="font-size: medium; font-style: italic; font-weight: bold;">粉絲專頁:&nbsp;</span><a href="https://www.facebook.com/Relove-100914672072818" style="font-size: medium; font-style: italic;">Hong Kong Relove</a></div>